Face to face with Randi Zuckerberg (yes, THAT Zuckerberg) at Amdocs InTouch: 10 social media trends to keep your eye on | Amdocs Voices

Face to face with Randi Zuckerberg (yes, THAT Zuckerberg) at Amdocs InTouch: 10 social media trends to keep your eye on | Amdocs Voices

Reporting Code and its Human traits

Reporting Code and its Human traits:

This is CC Perspective, Having seen both sides of the coin, I’ll write the CDU perspective as well soon :-)

“It takes Eons to get a Reporting Code; But just seconds to use it”

The above actual words are of an OGS manager for which we work on a sporadic (!!!) basis. (For the uninitiated, Sporadic is the term commonly used by teams to get the support on time without giving a RC). Sadly the statement above is true especially when he gave us the requested RC of 5 days after 5 weeks due to 10 reminders and 5 escalations to all sorts of delivery managers.

Actually we ended up spending more time getting the RC than actual work done for that RC. :-D

So this beautiful (!!) experience instigated inside me the resentment that I decided to put the form of this article. I hope you’ll enjoy the read.

Depending upon the type of account, I have classified the RCs on their human traits. Please note that any resemblance to accounts and people is purely coincidental.  :-D

The Perfectionist:

Most “Big” accounts fall under this category.  Known for their systematic way of working, all the planning and HRMS update for the account is done months in advance. The reporting codes are also opened weeks before the actual work starts. They are the best when it comes to reporting codes.

The Conservatives:

The recession hit accounts fall under this category.  They inherent all traits of “Perfectionist” but have a very bugging trait of closeness. We need to identify exactly for whom all the RC needs to be opened 3 weeks before work starts. It’s just like shooting in the dark as most of the time we do not have visibility, who will work on those tasks. However, the PMOs are really sweet and they know the issue we face and changes names as we request. In many cases, the final list of people using the RC does not have even a single name from the initial list J

The Philanthropist:

This elite title goes to the LGT group. The people in LGT seem have this never ending supply of RCs for all tasks. They are free to pursue their goals without ever bothering about the RC

The Misers:

The name says it all. These accounts give just 25% reporting code for a person and expect the person to be on call 24X7. Also they want a dedicated GL (of course without RC) to track all their tasks too. It’s a management nightmare and more often than not, the GL/PM shed their own RC for the person to complete his reporting.

The Serial Defaulters:

These are the accounts we spoke about in the starting of the article. The accounts come on sporadic basis with requests for work and after that we have to run behind them for weeks to get the RC for the work done. The accounts are so immune to request for RC, that they come back with more work request before even paying for last one.

The Free Seekers:

Sadly we find this type of accounts too. They appeal to noble cause and get the work done and are never seen after that. Request for reply to RFPs and providing estimations are main tasks. Also includes solving issue for some production system delivered decades ago to a long forgotten customer.

The Lion Hearts:

They are my personal favorites. These very rare breeds of accounts have the RC open for us throughout the year. We use the RC as an when we need it. Some months we don’t use this RC at all. Currently only one West European account gets this title.

So by now, you would have of course realized the pain we have to go thru’ to get reporting code for all of us. Some main tips to ensure that we do not let this efforts go waste:

·         Always report your actual hours.

·         Report as soon as you have the RC, esp. when it’s for past weeks

·         Inform your GL when you do not have the RC or you did not get the RC for your tasks

·         Ask!!! No activity should be done free.  Always ask for an RC for tasks done for OGS.

Seeing the points above, you would feel that I’m suggesting that you become an “Opportunist”. Well when it comes to RC I see no vices in becoming an Opportunist.

In real life, is it good to be an “Opportunist” too, I think? Why not? 

Seems like a good topic to ponder on. Maybe next time … Maybe I’ll write about it when I get an opportunity ;-) on some lazy Summer Sunday afternoon …