How to Answer Tough Questions About the Crisis:
While the whole world is fighting the Corona Virus. Here is a great read from Harvard Business Review
In these times, leaders and managers are often being
called upon to answer especially difficult questions that you may not know how
to answer. But that doesn’t mean you can’t provide a helpful and
honest response. For example, if someone asks you about the future of the
company, avoid a canned answer like, “I assure you we’re doing
everything in our power to weather this storm,” which could come off as
dismissive. Instead, listen for what’s behind the question. People under stress are often unable to communicate as
clearly as they'd like.
You can acknowledge the question that was asked, but say something like: "I suspect some of these
questions are rooted in concerns about job stability and how a recession could
impact the company. Let me tell you how we’re beginning to think about these
things.” Don't take it personally if people’s questions come off as angry or
frustrated. Think about the stress that they’re under, and show
compassion. Even if you can’t alleviate the uncertainty of the
moment, you can still provide a sense of solidarity and stability that will go
a long way.
This is adapted from “How to Answer an Unanswerable
Question,” by Ron Carucci
For Further Read, follow the link below:
How to Answer an Unanswerable Question