Monday, May 11, 2020

In Corona Times -- Good Read from Harvard Business Review

How to Answer Tough Questions About the Crisis: 
While the whole world is fighting the Corona Virus. Here is a great read from Harvard Business Review 

In these times, leaders and managers are often being called upon to answer especially difficult questions that you may not know how to answer. But that doesn’t mean you can’t provide a helpful and honest response. For example, if someone asks you about the future of the company, avoid a canned answer like, “I assure you we’re doing everything in our power to weather this storm,” which could come off as dismissive. Instead, listen for what’s behind the question. People under stress are often unable to communicate as clearly as they'd like.

You can acknowledge the question that was asked, but say something like: "I suspect some of these questions are rooted in concerns about job stability and how a recession could impact the company. Let me tell you how we’re beginning to think about these things.” Don't take it personally if people’s questions come off as angry or frustrated. Think about the stress that they’re under, and show compassion. Even if you can’t alleviate the uncertainty of the moment, you can still provide a sense of solidarity and stability that will go a long way.

This is adapted from “How to Answer an Unanswerable Question,” by Ron Carucci 

For Further Read, follow the link below:
How to Answer an Unanswerable Question

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